Rainforest QA Status

Test Writing Service TestRail import failure

Update - We are continuing to work on a fix for this issue.
Sep 20, 05:15 PDT

Identified - We are working on a fix for users encountering errors when importing tests from TestRail
Sep 20, 03:22 PDT

Rainforest Operational

Tester Operational

GitHub Operational

AWS ec2-us-east-1 Operational

Intercom Intercom message delivery Operational

Intercom Intercom APIs Operational

Intercom Intercom web application Operational

Cloudflare Frankfurt, Germany - (FRA) Operational

Cloudflare Richmond, Virginia - (RIC) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Response time

Fetching

Past Incidents

Sep 21, 2021

No incidents reported today.

Sep 20, 2021

Unresolved incident: Test Writing Service TestRail import failure.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Issues with the Visual Editor

Resolved - The incident has been resolved. There have been no issues in the last hour, and the updates mentioned before have shipped to production.
Sep 9, 09:50 PDT

Monitoring - We're monitoring the situation - everything is normal currently and no issues, we are shipping a long term fix.

The issue was caused by a job that sends events to the front end to display the terminal getting blocked by some other jobs in a high priority queue internally. We're shipping changes to a) have a new "interactive" queue, which only deals with user-interactive jobs b) to stop the job that was blocking from being enqueued more than once with the same parameters. These should be live in the next 30-60 minutes.
Sep 9, 09:14 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 9, 08:13 PDT

Investigating - We're investigating issues with the Visual Editor.
Sep 9, 08:06 PDT

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

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