Update - We are continuing to work on a fix for this issue.
Sep 20, 05:15 PDT
Identified - We are working on a fix for users encountering errors when importing tests from TestRail
Sep 20, 03:22 PDT
Rainforest Operational
Tester ? Operational
GitHub ? Operational
AWS ec2-us-east-1 Operational
Intercom Intercom message delivery Operational
Intercom Intercom APIs Operational
Intercom Intercom web application Operational
Cloudflare Frankfurt, Germany - (FRA) Operational
Cloudflare Richmond, Virginia - (RIC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021

Unresolved incident: Test Writing Service TestRail import failure.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - The incident has been resolved. There have been no issues in the last hour, and the updates mentioned before have shipped to production.
Sep 9, 09:50 PDT
Monitoring - We're monitoring the situation - everything is normal currently and no issues, we are shipping a long term fix.

The issue was caused by a job that sends events to the front end to display the terminal getting blocked by some other jobs in a high priority queue internally. We're shipping changes to a) have a new "interactive" queue, which only deals with user-interactive jobs b) to stop the job that was blocking from being enqueued more than once with the same parameters. These should be live in the next 30-60 minutes.
Sep 9, 09:14 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 08:13 PDT
Investigating - We're investigating issues with the Visual Editor.
Sep 9, 08:06 PDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.